Topics covered

  • Conflict management
  • Principles of self-assertion
  • Influence strategies
  • Influence techniques in case of confrontation
  • Difficult conversations - solving sample cases
  • Giving and accepting feedback

What you will learn?

  • Cope better in a communication conflict situation
  • Better control his emotions
  • Use persuasion and influence techniques
  • Argue sufficiently
  • Give and accept feedback
Internal training

Обратная связь