Objectives

It is not a theoretical lecture, but a practical workshop-style training, which focuses on the most important topics and problems that managers face in their daily work, with the aim of helping managers successfully deal with them. During the training, practical exercises are done for each topic to apply new knowledge.

Topics covered

First two days (16 academic hours)

• Manager’s roles and goals
• Leadership skills
• Goal setting and communication to the team
• Effective communication in people management
• Conducting a feedback interview
• Self and time management. How to plan activities effectively? How to successfully deal with time wasters?
• Self analysis and leader's personal development plan
• Introduction to coaching
• Coaching as management/leadership tool

Second two days (16 academic hours)

• Improving manager's communication skills
• Delegation
• Self-assertment
• Motivation
• Psychological self-management

Third day (8 academic hours)

• Communication in tense situations
• Preparing for difficult conversations
• Conduct of negotiations