Target group

First-line and mid-level managers. Aspiring managers who wish to acquire knowledge to better organise their work and develop effective practical skills for handling managerial situations. Specialists who need to lead groups and address interpersonal challenges in their work.

Objectives

The aim of the training is to enable managers to gain practical knowledge, skills, and experience in the areas covered by the curriculum, as well as to exchange experiences with one another, thereby effectively enhancing their leadership abilities. A key goal is to develop and refine practical people-management skills.

Topics covered

1. ENHANCING A LEADER’S COMMUNICATION SKILLS

How to choose and use the most appropriate communication channels for a given situation as a leader? What aspects of body language should be considered when managing people? How to effectively use questioning and listening skills as tools for managing people? Practical exercises to refine a leader’s communication abilities.

2. DELEGATION

What are the benefits of delegation for the leader, employees, and the organisation? What are the most common mistakes made in delegation practice? Key points to focus on in each phase of delegation – explaining the task, monitoring its execution, and reviewing the completed task.

3. ASSERTIVENESS

How does assertiveness differ from other communication styles? What resources can be used to boost self-confidence? How to effectively prepare for assertive communication? Which communication techniques allow for effective and appropriate self-assertion, and how to implement these techniques in practice? Key considerations during a conversation to ensure the most successful outcomes. Practical exercises to prepare for and conduct assertive discussions.

4. MOTIVATION

What is motivation, what does it consist of, and how can it be effectively applied in practice? How to identify the specific factors that motivate individual employees in their work? What non-monetary motivation methods are available for leaders to use?

5. PSYCHOLOGICAL SELF-MANAGEMENT

How can a leader effectively manage their own emotions? What psychological techniques can be used to successfully cope with everyday stress? How to recognise overthinking and counteract it? Practical exercises for managing emotions and effectively dealing with stress.

• This is not a theoretical lecture but a practical workshop focusing on the most critical issues and challenges that leaders encounter in their daily work, with the goal of enhancing their skills to address these effectively. Each topic includes practical exercises to apply new knowledge and implement appropriate tools efficiently.