Order a suitable training for You Read more
NPS, or Net Promoter Score, is a widely recognised method for measuring customer feedback. It uses an 11-point scale (0-10), where scores of 0-6 are considered negative, scores of 7-8 are neutral and do not impact the final score, and scores of 9-10 are positive. The final NPS score is calculated by subtracting the percentage of negative responses from the percentage of positive responses, yielding a score that ranges from –100 to +100. For more information, you can refer to Net Promoter Score on Wikipedia.
Juunika Koolitus collects customer feedback automatically via email from participants in all public calendar training sessions. Feedback is confidential but not anonymous. We calculate the overall NPS score based on the collected feedback, which is publicly displayed on our website and updated daily.
The aim of Juunika Koolitus is to support as a long - term professional partner and encourage the continuous development of professionals, managers and organizations. We have a desire and the ability to have a substantive dialogue with the client when planning training, leading to both needs identification and satisfaction. When choosing a trainer, it is useful to evaluate the trainer as a potential development partner of the organization.
As a good development partner, we are confident in ourselves and what we offer, and at the same time understand the customer specificities and legitimate wishes.