{"id":2101,"date":"2026-09-11T15:51:57","date_gmt":"2026-09-11T13:51:57","guid":{"rendered":"https:\/\/juunika.ee\/?post_type=training&#038;p=2101"},"modified":"2026-10-19T15:08:42","modified_gmt":"2026-10-19T13:08:42","slug":"vastuvaidete-kasitlemine-ja-keerulised-kliendisituatsioonid","status":"publish","type":"training","link":"https:\/\/juunika.ee\/ru\/koolitus\/vastuvaidete-kasitlemine-ja-keerulised-kliendisituatsioonid\/","title":{"rendered":"Vastuv\u00e4idete k\u00e4sitlemine ja keerulised kliendisituatsioonid"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sihtgrupp<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 klienditeenindajad erinevates t\u00f6\u00f6valdkondades<br>\u2022 m\u00fc\u00fcgispetsialistid ja m\u00fc\u00fcgit\u00f6\u00f6st huvitatud inimesed<br>\u2022 teenindus- ja m\u00fc\u00fcgit\u00f6\u00f6le suunduvad t\u00f6\u00f6otsijad<br>\u2022 inimesed, kelle t\u00f6\u00f6 eeldab suhtlemist klientidega, vajaduste v\u00e4ljaselgitamist ja v\u00e4\u00e4rtusp\u00f5hist m\u00fc\u00fcki<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eesm\u00e4rk<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Arendada osalejate oskust m\u00f5ista kliendi vastuv\u00e4idete ja k\u00f5hkluste p\u00f5hjuseid ning k\u00e4sitleda neid professionaalselt ja lahenduskeskselt. Koolitus annab praktilised v\u00f5tted emotsioonide juhtimiseks, konfliktide ennetamiseks ja lahendamiseks ning enesekindla ja kliendikeskse suhtluse s\u00e4ilitamiseks ka pingelistes olukordades.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">K\u00e4sitletavad teemad<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vastuv\u00e4idete olemus ja t\u00e4hendus<\/li>\n\n\n\n<li>Kliendi k\u00f5hkluste m\u00f5istmine<\/li>\n\n\n\n<li>Emotsioonide juhtimine keerulistes olukordades<\/li>\n\n\n\n<li>Konfliktide ennetamine ja lahendamine<\/li>\n\n\n\n<li>Professionaalne suhtlemine pingelistes olukordades<\/li>\n\n\n\n<li>Lahenduskeskne l\u00e4henemine<\/li>\n\n\n\n<li>Enesekindluse hoidmine m\u00fc\u00fcgit\u00f6\u00f6s<\/li>\n\n\n\n<li>Tagasiside andmine ja vastuv\u00f5tmine<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Iseseisev t\u00f6\u00f6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Osaleja anal\u00fc\u00fcsib \u00fchte keerulist kliendisituatsiooni ning kirjeldab v\u00f5imalikke lahendusviise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Oluline teada!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Koolitus on 1 osa 7-p\u00e4evasest koolitusest <a href=\"https:\/\/juunika.ee\/koolitus\/tulemuslik-muuk-ja-kliendisuhtlus-praktiline-arenguprogramm-alustavale-muugi-ja-klienditeenindajale\/#\/et\/s4\" target=\"_blank\" rel=\"noreferrer noopener\">&#171;Tulemuslik m\u00fc\u00fck ja kliendisuhtlus \u2013 praktiline arenguprogramm m\u00fc\u00fcgi- ja klienditeenindajale&#187;<\/a> &#8212; kui tunned huvi veelgi rohkem s\u00fcvitsi mineva koolituse vastu, siis tutvu terve programmiga. <br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\t\t<section  class=\"section\" data-index=\"0\" >\n\t\t\n\t\t<div class=\"included-block\">\n\t\t\t\t\t<h2>Mida oskab koolituse l\u00e4binu?<\/h2>\n\t\t\t\t<div class=\"included-grid\">\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>reageerib rahulikult keerulistes kliendisituatsioonides<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>k\u00e4sitleb vastuv\u00e4iteid professionaalselt<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>kasutab lahenduskeskset suhtlemist<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>s\u00e4ilitab kliendikeskse hoiaku pingelistes olukordades<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n\n\t\t<section  class=\"brand-divider\" data-index=\"1\" data-id=\"separator\" aria-hidden=\"true\">\n\t\t\t<span class=\"brand-divider-mark\">\n\t\t<?xml version=\"1.0\"?>\n<svg viewBox=\"0 0 374 370\" fill=\"currentColor\"><path d=\"M 0 370 L 0 296.145 C 57.711 296.145 81.821 264.291 77.347 180.181 L 77.3 179.271 L 77.3 0 L 156.88 0 L 156.88 177.468 C 163.055 299.075 109.099 370 0 370 Z\"><\/path><path d=\"M 373.126 370 L 286.308 370 L 182.874 186.727 L 287.567 0 L 374.253 0 L 269.624 186.608 L 373.126 370 Z\" opacity=\"0.45\"><\/path><\/svg>\n\t<\/span>\n<\/section>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\t\t<section  class=\"section\" data-index=\"2\" >\n\t\t\n\t\n\t\t<div class=\"info-cards info-cards--cols-3\">\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Tunnistus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">T\u00f5end koolitusel osalemise kohta<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Koolituse kestus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Loeng 8 ak t <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Hind sisaldab<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Loeng, arutelud, situatsioonide anal\u00fc\u00fcsid, praktilised \u00fclesanded koos aruteluga<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\n<\/section>\n\n\t\t<section  class=\"course-trainer-list\" data-index=\"3\" >\n\t\t<\/section>","protected":false},"featured_media":0,"template":"","training_category":[6,7,8,9],"training_location":[],"class_list":["post-2101","training","type-training","status-publish","hentry","training_category-juhtimis-ja-ettevotlus-koolitused","training_category-enesearengu-ja-eneseabi-koolitused","training_category-motivatsiooni-ja-meeskonna-koolitused","training_category-muugi-klienditeeninduse-turunduse-koolitused"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vastuv\u00e4idete k\u00e4sitlemine ja keerulised kliendisituatsioonid - Juunika Koolitus<\/title>\n<meta name=\"description\" content=\"Muuda kliendi &quot;ei&quot; 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