{"id":2091,"date":"2026-09-11T14:47:28","date_gmt":"2026-09-11T12:47:28","guid":{"rendered":"https:\/\/juunika.ee\/?post_type=training&#038;p=2091"},"modified":"2026-09-25T13:59:21","modified_gmt":"2026-09-25T11:59:21","slug":"kuidas-klient-motleb-ja-otsustab","status":"publish","type":"training","link":"https:\/\/juunika.ee\/ru\/koolitus\/kuidas-klient-motleb-ja-otsustab\/","title":{"rendered":"Kuidas klient m\u00f5tleb ja otsustab?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sihtgrupp<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 klienditeenindajad erinevates t\u00f6\u00f6valdkondades<br>\u2022 m\u00fc\u00fcgispetsialistid ja m\u00fc\u00fcgit\u00f6\u00f6st huvitatud inimesed<br>\u2022 teenindus- ja m\u00fc\u00fcgit\u00f6\u00f6le suunduvad t\u00f6\u00f6otsijad<br>\u2022 inimesed, kelle t\u00f6\u00f6 eeldab suhtlemist klientidega, vajaduste v\u00e4ljaselgitamist ja v\u00e4\u00e4rtusp\u00f5hist m\u00fc\u00fcki<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eesm\u00e4rk<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Anda osalejatele teadmised kliendi m\u00f5tteviisist, ostuk\u00e4itumisest ja otsustusprotsessist ning \u00f5petada m\u00e4rkama tegureid, mis m\u00f5jutavad kliendi valikuid. Koolitus aitab arendada oskust m\u00f5ista kliendi tegelikke vajadusi ja motivatsiooni, kohandada suhtlus- ja m\u00fc\u00fcgistiili ning kasutada v\u00e4\u00e4rtusp\u00f5hist l\u00e4henemist m\u00fc\u00fcgitulemuste parandamiseks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">K\u00e4sitletavad teemad<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ostuotsuste ps\u00fchholoogia<\/li>\n\n\n\n<li>Kliendi vajadused ja motivatsioon<\/li>\n\n\n\n<li>M\u00fc\u00fcgilehter ja kliendi otsustusprotsess<\/li>\n\n\n\n<li>Kliendi k\u00e4itumismustrid<\/li>\n\n\n\n<li>Tajupositsioonid ja kliendi vaatenurga m\u00f5istmine<\/li>\n\n\n\n<li>Veenmise ps\u00fchholoogia<\/li>\n\n\n\n<li>V\u00e4\u00e4rtusp\u00f5hine m\u00fc\u00fck<\/li>\n\n\n\n<li>Kliendit\u00fc\u00fcpide m\u00f5istmine ja m\u00fc\u00fcgistiili kohandamine<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Iseseisev t\u00f6\u00f6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Osaleja j\u00e4lgib oma igap\u00e4evastes suhtlusolukordades erinevaid m\u00f5jutusviise ning kirjeldab, kuidas need m\u00f5jutasid tema otsuseid.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Oluline teada!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Koolitus on 1 osa 7-p\u00e4evasest koolitusest <a href=\"https:\/\/juunika.ee\/koolitus\/tulemuslik-muuk-ja-kliendisuhtlus-praktiline-arenguprogramm-alustavale-muugi-ja-klienditeenindajale\/#\/et\/s4\" target=\"_blank\" rel=\"noreferrer noopener\">&#171;Tulemuslik m\u00fc\u00fck ja kliendisuhtlus \u2013 praktiline arenguprogramm m\u00fc\u00fcgi- ja klienditeenindajale&#187;<\/a> &#8212; kui tunned huvi veelgi rohkem s\u00fcvitsi mineva koolituse vastu, siis tutvu terve programmiga. <br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\t\t<section  class=\"section\" data-index=\"0\" >\n\t\t\n\t\t<div class=\"included-block\">\n\t\t\t\t\t<h2>Mida oskab koolituse l\u00e4binu?<\/h2>\n\t\t\t\t<div class=\"included-grid\">\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>m\u00f5istab ostuotsuseid m\u00f5jutavaid tegureid<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>oskab anal\u00fc\u00fcsida kliendi vajadusi ja m\u00f5tteviisi<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>kohandab oma suhtlusstiili vastavalt kliendile<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>kasutab v\u00e4\u00e4rtusp\u00f5hist l\u00e4henemist m\u00fc\u00fcgis<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n\n\t\t<section  class=\"brand-divider\" data-index=\"1\" data-id=\"separator\" aria-hidden=\"true\">\n\t\t\t<span class=\"brand-divider-mark\">\n\t\t<?xml version=\"1.0\"?>\n<svg viewBox=\"0 0 374 370\" fill=\"currentColor\"><path d=\"M 0 370 L 0 296.145 C 57.711 296.145 81.821 264.291 77.347 180.181 L 77.3 179.271 L 77.3 0 L 156.88 0 L 156.88 177.468 C 163.055 299.075 109.099 370 0 370 Z\"><\/path><path d=\"M 373.126 370 L 286.308 370 L 182.874 186.727 L 287.567 0 L 374.253 0 L 269.624 186.608 L 373.126 370 Z\" opacity=\"0.45\"><\/path><\/svg>\n\t<\/span>\n<\/section>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\t\t<section  class=\"section\" data-index=\"2\" >\n\t\t\n\t\n\t\t<div class=\"info-cards info-cards--cols-3\">\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Tunnistus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">T\u00f5end koolitusel osalemise kohta<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Koolituse kestus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Loeng 8 ak t <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Hind sisaldab<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Loeng, arutelud, situatsioonide anal\u00fc\u00fcsid, praktilised \u00fclesanded koos aruteluga<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\n<\/section>\n\n\t\t<section  class=\"course-trainer-list\" data-index=\"3\" >\n\t\t\t<section class=\"course-trainers-section\">\n\t\t<div class=\"section-head\">\n\t\t\t<h2>Koolitaja<\/h2>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"course-trainer-grid\">\n\t\t\t\t\t\t<article class=\"course-trainer-card\">\n\t\t\t\t<div class=\"course-trainer-portrait\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/Raido_Roivas_2-scaled.jpg\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"course-trainer-body\">\n\t\t\t\t\t<div class=\"course-trainer-id\">\n\t\t\t\t\t\t<p class=\"name\">Raido R\u00f5ivas<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<a href=\"https:\/\/juunika.ee\/ru\/koolitajad\/raido-roivas\/\" class=\"course-trainer-cta\">\n\t\t\t\t\tVaata\t\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\">\n\t<polyline points=\"6 4 10 8 6 12\"\/>\n<\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/section>","protected":false},"featured_media":0,"template":"","training_category":[6,7,8,9],"training_location":[],"class_list":["post-2091","training","type-training","status-publish","hentry","training_category-juhtimis-ja-ettevotlus-koolitused","training_category-enesearengu-ja-eneseabi-koolitused","training_category-motivatsiooni-ja-meeskonna-koolitused","training_category-muugi-klienditeeninduse-turunduse-koolitused"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kuidas klient m\u00f5tleb ja otsustab? - Juunika Koolitus<\/title>\n<meta name=\"description\" content=\"M\u00f5ista oma kliendi otsustusprotsessi! 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