{"id":1094,"date":"2026-07-07T09:10:57","date_gmt":"2026-07-07T07:10:57","guid":{"rendered":"https:\/\/uus.juunika.ee\/?post_type=e_course&#038;p=1094"},"modified":"2026-07-07T09:25:20","modified_gmt":"2026-07-07T07:25:20","slug":"raskuste-kasitsi-teisaldamine","status":"publish","type":"e_course","link":"https:\/\/juunika.ee\/ru\/e-koolitus\/raskuste-kasitsi-teisaldamine\/","title":{"rendered":"\u0420\u0443\u0447\u043d\u043e\u0435 \u043f\u0435\u0440\u0435\u043c\u0435\u0449\u0435\u043d\u0438\u0435 \u0442\u044f\u0436\u0435\u0441\u0442\u0435\u0439"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Sihtgrupp<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0420\u0430\u0431\u043e\u0442\u043d\u0438\u043a\u0438 \u043f\u0440\u043e\u043c\u044b\u0448\u043b\u0435\u043d\u043d\u044b\u0445, \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0445, \u0442\u043e\u0440\u0433\u043e\u0432\u044b\u0445, \u0441\u0442\u0440\u043e\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445, \u0441\u043a\u043b\u0430\u0434\u0441\u043a\u0438\u0445, \u043b\u043e\u0433\u0438\u0441\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u0438 \u0441\u0435\u043b\u044c\u0441\u043a\u043e\u0445\u043e\u0437\u044f\u0439\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0445 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u0439, \u0442\u0435\u0445\u043d\u0438\u043a\u0438, \u043e\u0444\u0438\u0441\u043d\u044b\u0435 \u0440\u0430\u0431\u043e\u0442\u043d\u0438\u043a\u0438, \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u0438, \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u044b \u0438 \u0443\u043f\u043e\u043b\u043d\u043e\u043c\u043e\u0447\u0435\u043d\u043d\u044b\u0435 \u043f\u043e \u0440\u0430\u0431\u043e\u0447\u0435\u0439 \u0441\u0440\u0435\u0434\u0435 \u2014 \u0432\u0441\u0435, \u0447\u044c\u044f \u0440\u0430\u0431\u043e\u0442\u0430 \u043c\u043e\u0436\u0435\u0442 \u0432\u043a\u043b\u044e\u0447\u0430\u0442\u044c \u0444\u0438\u0437\u0438\u0447\u0435\u0441\u043a\u043e\u0435 \u043f\u043e\u0434\u043d\u044f\u0442\u0438\u0435, \u043f\u0435\u0440\u0435\u043c\u0435\u0449\u0435\u043d\u0438\u0435 \u0433\u0440\u0443\u0437\u043e\u0432 \u0438\u043b\u0438 \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0430\u0446\u0438\u044e \u0440\u0430\u0431\u043e\u0447\u0438\u0445 \u0437\u0430\u0434\u0430\u0447, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0445 \u0441 \u0440\u0443\u0447\u043d\u044b\u043c \u043f\u0435\u0440\u0435\u043c\u0435\u0449\u0435\u043d\u0438\u0435\u043c \u0442\u044f\u0436\u0435\u0441\u0442\u0435\u0439<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00dcks<\/li>\n\n\n\n<li>Kaks<\/li>\n\n\n\n<li>Kolm<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Eesm\u00e4rk<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Anda \u00f5ppijale oskused ja teadmised raskuste ohutuks k\u00e4sitsi teisaldamiseks. Selgitatakse, miks k\u00e4sitsi teisaldamine on riskantne, millised tegurid ohtu suurendavad ning kuidas kasutada \u00f5igeid t\u00f6\u00f6v\u00f5tteid ja abivahendeid. Koolitus aitab m\u00f5ista ka t\u00f6\u00f6taja \u00f5igusi ning t\u00f6\u00f6andja kohustusi, sealhulgas riskide hindamise ja ennetamise p\u00f5him\u00f5tteid.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">K\u00e4sitletavad teemad<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>klienditeeninduse alused ja t\u00e4htsus<\/li>\n\n\n\n<li>esmamulje loomine ja kliendi vastuv\u00f5tt<\/li>\n\n\n\n<li>viisakas ja professionaalne suhtlus<\/li>\n\n\n\n<li>kehakeel ja mitteverbaalne kommunikatsioon<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>levinud vead teeninduses ja nende v\u00e4ltimine<\/li>\n\n\n\n<li>keeruliste olukordade ja kaebuste lahendamine<\/li>\n\n\n\n<li>klienditeeninduse erip\u00e4rad erinevates sektorites<\/li>\n\n\n\n<li>eneseanal\u00fc\u00fcs ja hea teenindaja omadused<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">N\u00e4idisklipp koolituselt<\/h2>\n\n\n\n<figure class=\"wp-block-video\" x-data=\"{ playing: false }\"><div class=\"wp-video-play-btn\" aria-hidden=\"true\" x-show=\"!playing\"><div class=\"play-btn\"><svg width=\"38\" height=\"38\" viewBox=\"0 0 38 38\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t<path d=\"M12 8l20 11L12 30z\"\/>\n<\/svg><\/div><\/div><video @play=\"playing = true\" @pause=\"playing = false\" @ended=\"playing = false\" height=\"720\" style=\"aspect-ratio: 1280 \/ 720;\" width=\"1280\" controls src=\"https:\/\/juunika.ee\/wp-content\/uploads\/2026\/04\/65801-515379581_medium-x.mp4\"><\/video><\/figure>\n\n\n\t\t<section  class=\"section\" data-index=\"0\" >\n\t\t\n\t\t<div class=\"included-block\">\n\t\t\t\t\t<h2>Mida oskab koolituse l\u00e4binu?<\/h2>\n\t\t\t\t<div class=\"included-grid\">\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>M\u00f5istab hea klienditeeninduse m\u00f5ju kliendi rahulolule ja ettev\u00f5tte mainele<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>Oskab luua positiivset esmamuljet ja professionaalselt klienti vastu v\u00f5tta<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>Kasutab viisakat ja selget suhtlusviisi erinevates olukordades<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>Rakendab teadlikult kehakeelt ja mitteverbaalset suhtlust<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>Tunneb \u00e4ra levinud vead teeninduses ja oskab neid v\u00e4ltida<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>Suudab lahendada keerulisi kliendisituatsioone rahulikult ja professionaalselt<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>Kohandab oma k\u00e4itumist vastavalt erinevate sektorite erip\u00e4radele<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>Anal\u00fc\u00fcsib oma tegevust ning seab eesm\u00e4rke edasiseks arenguks<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n\n\t\t<section  class=\"brand-divider\" data-index=\"1\" data-id=\"separator\" aria-hidden=\"true\">\n\t\t\t<span class=\"brand-divider-mark\">\n\t\t<?xml version=\"1.0\"?>\n<svg viewBox=\"0 0 374 370\" fill=\"currentColor\"><path d=\"M 0 370 L 0 296.145 C 57.711 296.145 81.821 264.291 77.347 180.181 L 77.3 179.271 L 77.3 0 L 156.88 0 L 156.88 177.468 C 163.055 299.075 109.099 370 0 370 Z\"><\/path><path d=\"M 373.126 370 L 286.308 370 L 182.874 186.727 L 287.567 0 L 374.253 0 L 269.624 186.608 L 373.126 370 Z\" opacity=\"0.45\"><\/path><\/svg>\n\t<\/span>\n<\/section>\n\n\n<p class=\"wp-block-paragraph\">Tegemist ei ole teoreetilise loenguga, vaid praktilise workshop&#8217;iga, milles keskendutakse k\u00f5ige olulisematele teemadele ja probleemidele, millega juhid enda igap\u00e4evat\u00f6\u00f6s kokku puutuvad, eesm\u00e4rgiga s\u00fcvendada juhtide oskusi nendega edukalt hakkama saada. Selleks tehakse iga teema juures praktilisi harjutusi uute teadmiste ja sobivate t\u00f6\u00f6vahendite efektiivseks rakendamiseks.<\/p>\n\n\n\t\t<section  class=\"section\" data-index=\"2\" >\n\t\t\n\t\n\t\t<div class=\"info-cards info-cards--cols-3\">\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Tunnistus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Antakse  diplom<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Koolituse kestus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Loeng 4 akadeemilist tundi<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Hind sisaldab<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Videoloenguid ja selgitavaid \u00f5ppematerjale, praktilisi n\u00e4iteid ja stsenaariume, interaktiivseid \u00fclesandeid ja eneseanal\u00fc\u00fcsi harjutusi, \u201e\u00f5ige vs vale\u201c olukordade anal\u00fc\u00fcsi, teadmiste kontrolli k\u00fcsimusi iga teema l\u00f5pus ja l\u00f5putesti koolituse kokkuv\u00f5tteks.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\n<\/section>\n\n\t\t<div  class=\"callout info-white\"  >\n\t\t\t<span class=\"callout-ico\"><svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"9\" cy=\"9\" r=\"6.5\"\/><line x1=\"9\" y1=\"8\" x2=\"9\" y2=\"13\"\/><circle cx=\"9\" cy=\"5.5\" r=\"0.6\" fill=\"currentColor\" stroke=\"none\"\/><\/svg><\/span>\n\t<div class=\"callout-body\">\n\t\t\t\t\t<div class=\"callout__title\"><strong>NB!<\/strong><\/div>\n\t\t\t\t\t\t\t<p>Koordinaator on v\u00e4hemalt 3-aastase praktilise kogemusega spetsialist, kes on l\u00e4binud v\u00e4lja\u00f5ppe kestusega v\u00e4hemalt 8 tundi.<\/p>\n\t\t\t<\/div>\n<\/div>\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/juunika.ee\/wp-content\/uploads\/2026\/07\/klienditeeninduse-alused-ja-etikett-hero-1200x630-1-1024x538.jpg\" alt=\"\" class=\"wp-image-1068\" srcset=\"https:\/\/juunika.ee\/wp-content\/uploads\/2026\/07\/klienditeeninduse-alused-ja-etikett-hero-1200x630-1-1024x538.jpg 1024w, https:\/\/juunika.ee\/wp-content\/uploads\/2026\/07\/klienditeeninduse-alused-ja-etikett-hero-1200x630-1-300x158.jpg 300w, https:\/\/juunika.ee\/wp-content\/uploads\/2026\/07\/klienditeeninduse-alused-ja-etikett-hero-1200x630-1-768x403.jpg 768w, https:\/\/juunika.ee\/wp-content\/uploads\/2026\/07\/klienditeeninduse-alused-ja-etikett-hero-1200x630-1.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"featured_media":0,"template":"","training_category":[9],"class_list":["post-1094","e_course","type-e_course","status-publish","hentry","training_category-muugi-klienditeeninduse-turunduse-koolitused"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u0420\u0443\u0447\u043d\u043e\u0435 \u043f\u0435\u0440\u0435\u043c\u0435\u0449\u0435\u043d\u0438\u0435 \u0442\u044f\u0436\u0435\u0441\u0442\u0435\u0439 - Juunika Koolitus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/juunika.ee\/ru\/e-koolitus\/raskuste-kasitsi-teisaldamine\/\" \/>\n<meta property=\"og:locale\" content=\"ru_RU\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0420\u0443\u0447\u043d\u043e\u0435 \u043f\u0435\u0440\u0435\u043c\u0435\u0449\u0435\u043d\u0438\u0435 \u0442\u044f\u0436\u0435\u0441\u0442\u0435\u0439 - Juunika Koolitus\" \/>\n<meta property=\"og:description\" content=\"Sihtgrupp \u0420\u0430\u0431\u043e\u0442\u043d\u0438\u043a\u0438 \u043f\u0440\u043e\u043c\u044b\u0448\u043b\u0435\u043d\u043d\u044b\u0445, \u043f\u0440\u043e\u0438\u0437\u0432\u043e\u0434\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0445, \u0442\u043e\u0440\u0433\u043e\u0432\u044b\u0445, \u0441\u0442\u0440\u043e\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445, \u0441\u043a\u043b\u0430\u0434\u0441\u043a\u0438\u0445, \u043b\u043e\u0433\u0438\u0441\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u0438 \u0441\u0435\u043b\u044c\u0441\u043a\u043e\u0445\u043e\u0437\u044f\u0439\u0441\u0442\u0432\u0435\u043d\u043d\u044b\u0445 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u0439, \u0442\u0435\u0445\u043d\u0438\u043a\u0438, \u043e\u0444\u0438\u0441\u043d\u044b\u0435 \u0440\u0430\u0431\u043e\u0442\u043d\u0438\u043a\u0438, \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u0438, \u0441\u043f\u0435\u0446\u0438\u0430\u043b\u0438\u0441\u0442\u044b \u0438 \u0443\u043f\u043e\u043b\u043d\u043e\u043c\u043e\u0447\u0435\u043d\u043d\u044b\u0435 \u043f\u043e \u0440\u0430\u0431\u043e\u0447\u0435\u0439 \u0441\u0440\u0435\u0434\u0435 \u2014 \u0432\u0441\u0435, \u0447\u044c\u044f \u0440\u0430\u0431\u043e\u0442\u0430 \u043c\u043e\u0436\u0435\u0442 \u0432\u043a\u043b\u044e\u0447\u0430\u0442\u044c \u0444\u0438\u0437\u0438\u0447\u0435\u0441\u043a\u043e\u0435 \u043f\u043e\u0434\u043d\u044f\u0442\u0438\u0435, \u043f\u0435\u0440\u0435\u043c\u0435\u0449\u0435\u043d\u0438\u0435 \u0433\u0440\u0443\u0437\u043e\u0432 \u0438\u043b\u0438 \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0430\u0446\u0438\u044e \u0440\u0430\u0431\u043e\u0447\u0438\u0445 \u0437\u0430\u0434\u0430\u0447, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0445 \u0441 \u0440\u0443\u0447\u043d\u044b\u043c \u043f\u0435\u0440\u0435\u043c\u0435\u0449\u0435\u043d\u0438\u0435\u043c \u0442\u044f\u0436\u0435\u0441\u0442\u0435\u0439 Eesm\u00e4rk Anda \u00f5ppijale oskused ja teadmised raskuste ohutuks k\u00e4sitsi teisaldamiseks. 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