{"id":2097,"date":"2026-09-11T15:30:45","date_gmt":"2026-09-11T13:30:45","guid":{"rendered":"https:\/\/juunika.ee\/?post_type=training&#038;p=2097"},"modified":"2026-10-19T15:12:44","modified_gmt":"2026-10-19T13:12:44","slug":"kusimused-mis-viivad-edasi","status":"publish","type":"training","link":"https:\/\/juunika.ee\/fi\/koolitus\/kusimused-mis-viivad-edasi\/","title":{"rendered":"K\u00fcsimused, mis viivad edasi"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sihtgrupp<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 klienditeenindajad erinevates t\u00f6\u00f6valdkondades<br>\u2022 m\u00fc\u00fcgispetsialistid ja m\u00fc\u00fcgit\u00f6\u00f6st huvitatud inimesed<br>\u2022 teenindus- ja m\u00fc\u00fcgit\u00f6\u00f6le suunduvad t\u00f6\u00f6otsijad<br>\u2022 inimesed, kelle t\u00f6\u00f6 eeldab suhtlemist klientidega, vajaduste v\u00e4ljaselgitamist ja v\u00e4\u00e4rtusp\u00f5hist m\u00fc\u00fcki<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eesm\u00e4rk<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Arendada osalejate oskust kasutada m\u00fc\u00fcgi- ja kliendivestlustes teadlikult erinevat t\u00fc\u00fcpi k\u00fcsimusi, et selgitada v\u00e4lja kliendi vajadused ja juhtida vestlust eesm\u00e4rgip\u00e4raselt. Koolitus annab praktilised v\u00f5tted avatud, lahendusele suunatud ja S.C.O.R.E. mudelil p\u00f5hinevate k\u00fcsimuste kasutamiseks ning aktiivse kuulamise sidumiseks j\u00e4rgmiste k\u00fcsimustega<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">K\u00e4sitletavad teemad<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>K\u00fcsimuste roll m\u00fc\u00fcgi- ja kliendivestluses<\/li>\n\n\n\n<li>Avatud ja suletud k\u00fcsimused<\/li>\n\n\n\n<li>Vajaduste v\u00e4ljaselgitamine k\u00fcsimuste abil<\/li>\n\n\n\n<li>Lahendusele suunatud k\u00fcsimused<\/li>\n\n\n\n<li>S.C.O.R.E. mudel<\/li>\n\n\n\n<li>K\u00fcsimuste kasutamine usalduse loomisel<\/li>\n\n\n\n<li>Vestluse juhtimine k\u00fcsimuste abil<\/li>\n\n\n\n<li>Aktiivne kuulamine, kuuldu peegeldamine ja j\u00e4rgmise k\u00fcsimuse kujundamine kliendi vastusest<\/li>\n\n\n\n<li>K\u00fcsimuste kohandamine erinevates m\u00fc\u00fcgisituatsioonides<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Iseseisev t\u00f6\u00f6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Osaleja koostab k\u00fcsimuste t\u00f6\u00f6riistakasti v\u00e4hemalt kolme erineva kliendisituatsiooni jaoks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Oluline teada!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Koolitus on 1 osa 7-p\u00e4evasest koolitusest <a href=\"https:\/\/juunika.ee\/koolitus\/tulemuslik-muuk-ja-kliendisuhtlus-praktiline-arenguprogramm-alustavale-muugi-ja-klienditeenindajale\/#\/et\/s4\" target=\"_blank\" rel=\"noreferrer noopener\">&#8221;Tulemuslik m\u00fc\u00fck ja kliendisuhtlus \u2013 praktiline arenguprogramm m\u00fc\u00fcgi- ja klienditeenindajale&#8221;<\/a> &#8211; kui tunned huvi veelgi rohkem s\u00fcvitsi mineva koolituse vastu, siis tutvu terve programmiga. <br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\t\t<section  class=\"section\" data-index=\"0\" >\n\t\t\n\t\t<div class=\"included-block\">\n\t\t\t\t\t<h2>Mida oskab koolituse l\u00e4binu?<\/h2>\n\t\t\t\t<div class=\"included-grid\">\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>kasutab teadlikult erinevaid k\u00fcsimuste t\u00fc\u00fcpe<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>juhib vestlust eesm\u00e4rgip\u00e4raselt<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>selgitab v\u00e4lja kliendi tegelikud vajadused<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>kasutab lahendusele suunatud k\u00fcsimusi koost\u00f6\u00f6 toetamiseks<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n\n\t\t<section  class=\"brand-divider\" data-index=\"1\" data-id=\"separator\" aria-hidden=\"true\">\n\t\t\t<span class=\"brand-divider-mark\">\n\t\t<?xml version=\"1.0\"?>\n<svg viewBox=\"0 0 374 370\" fill=\"currentColor\"><path d=\"M 0 370 L 0 296.145 C 57.711 296.145 81.821 264.291 77.347 180.181 L 77.3 179.271 L 77.3 0 L 156.88 0 L 156.88 177.468 C 163.055 299.075 109.099 370 0 370 Z\"><\/path><path d=\"M 373.126 370 L 286.308 370 L 182.874 186.727 L 287.567 0 L 374.253 0 L 269.624 186.608 L 373.126 370 Z\" opacity=\"0.45\"><\/path><\/svg>\n\t<\/span>\n<\/section>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\t\t<section  class=\"section\" data-index=\"2\" >\n\t\t\n\t\n\t\t<div class=\"info-cards info-cards--cols-3\">\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Tunnistus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">T\u00f5end koolitusel osalemise kohta<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Koolituse kestus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Loeng 8 ak t <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Hind sisaldab<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Loeng, arutelud, situatsioonide anal\u00fc\u00fcsid, praktilised \u00fclesanded koos aruteluga<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\n<\/section>\n\n\t\t<section  class=\"course-trainer-list\" data-index=\"3\" >\n\t\t<\/section>","protected":false},"featured_media":0,"template":"","training_category":[6,7,8,9],"training_location":[],"class_list":["post-2097","training","type-training","status-publish","hentry","training_category-juhtimis-ja-ettevotlus-koolitused","training_category-enesearengu-ja-eneseabi-koolitused","training_category-motivatsiooni-ja-meeskonna-koolitused","training_category-muugi-klienditeeninduse-turunduse-koolitused"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>K\u00fcsimused, mis viivad edasi - Juunika Koolitus<\/title>\n<meta name=\"description\" content=\"\u00d5pi esitama \u00f5igeid k\u00fcsimusi m\u00fc\u00fcgis ja juhtimises! 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