{"id":2109,"date":"2026-09-11T16:34:52","date_gmt":"2026-09-11T14:34:52","guid":{"rendered":"https:\/\/juunika.ee\/?post_type=training&#038;p=2109"},"modified":"2026-10-19T15:06:32","modified_gmt":"2026-10-19T13:06:32","slug":"muutuste-psuhholoogia-muugis-ja-klienditoos","status":"publish","type":"training","link":"https:\/\/juunika.ee\/en\/koolitus\/muutuste-psuhholoogia-muugis-ja-klienditoos\/","title":{"rendered":"Muutuste ps\u00fchholoogia m\u00fc\u00fcgis ja kliendit\u00f6\u00f6s"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/tulemuslik-muuk-kliendisuhtlus-arenguprogramm-1024x576.jpg\" alt=\"\" class=\"wp-image-2672\" srcset=\"https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/tulemuslik-muuk-kliendisuhtlus-arenguprogramm-1024x576.jpg 1024w, https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/tulemuslik-muuk-kliendisuhtlus-arenguprogramm-300x169.jpg 300w, https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/tulemuslik-muuk-kliendisuhtlus-arenguprogramm-768x432.jpg 768w, https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/tulemuslik-muuk-kliendisuhtlus-arenguprogramm-1536x864.jpg 1536w, https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/tulemuslik-muuk-kliendisuhtlus-arenguprogramm-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Sihtgrupp<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 klienditeenindajad erinevates t\u00f6\u00f6valdkondades<br>\u2022 m\u00fc\u00fcgispetsialistid ja m\u00fc\u00fcgit\u00f6\u00f6st huvitatud inimesed<br>\u2022 teenindus- ja m\u00fc\u00fcgit\u00f6\u00f6le suunduvad t\u00f6\u00f6otsijad<br>\u2022 inimesed, kelle t\u00f6\u00f6 eeldab suhtlemist klientidega, vajaduste v\u00e4ljaselgitamist ja v\u00e4\u00e4rtusp\u00f5hist m\u00fc\u00fcki<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eesm\u00e4rk<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aidata osalejatel m\u00f5ista muutuste ps\u00fchholoogilist m\u00f5ju inimese k\u00e4itumisele ning muutustega kaasneva vastupanu ja turvatunde rolli. Koolitus annab praktilised enesejuhtimise v\u00f5tted, mis aitavad m\u00fc\u00fcgi- ja kliendit\u00f6\u00f6s muutustega paremini kohaneda, hoida motivatsiooni ja j\u00e4rjepidevust ning kujundada toetavaid t\u00f6\u00f6harjumusi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">K\u00e4sitletavad teemad<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Muutus kui ps\u00fchholoogiline protsess<\/li>\n\n\n\n<li>Satiri muutuse k\u00f5ver<\/li>\n\n\n\n<li>Vastupanu ja turvatunde roll<\/li>\n\n\n\n<li>Muutustega kohanemine kliendit\u00f6\u00f6s<\/li>\n\n\n\n<li>M\u00fc\u00fcgikeskkonna muutused<\/li>\n\n\n\n<li>Enesejuhtimine muutustes<\/li>\n\n\n\n<li>V\u00e4ikeste v\u00f5itude loomine<\/li>\n\n\n\n<li>Harjumuste kujundamine<\/li>\n\n\n\n<li>Motivatsiooni hoidmine<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Iseseisev t\u00f6\u00f6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Osaleja koostab isikliku arenguplaani \u00fche t\u00f6\u00f6alase harjumuse v\u00f5i oskuse arendamiseks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Oluline teada!<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Koolitus on 1 osa 7-p\u00e4evasest koolitusest <a href=\"https:\/\/juunika.ee\/koolitus\/tulemuslik-muuk-ja-kliendisuhtlus-praktiline-arenguprogramm-alustavale-muugi-ja-klienditeenindajale\/#\/et\/s4\" target=\"_blank\" rel=\"noreferrer noopener\">&#8220;Tulemuslik m\u00fc\u00fck ja kliendisuhtlus \u2013 praktiline arenguprogramm m\u00fc\u00fcgi- ja klienditeenindajale&#8221;<\/a> &#8211; kui tunned huvi veelgi rohkem s\u00fcvitsi mineva koolituse vastu, siis tutvu terve programmiga. <br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\t\t<section  class=\"section\" data-index=\"0\" >\n\t\t\n\t\t<div class=\"included-block\">\n\t\t\t\t\t<h2>Mida oskab koolituse l\u00e4binu?<\/h2>\n\t\t\t\t<div class=\"included-grid\">\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>m\u00f5istab muutuste m\u00f5ju inimese k\u00e4itumisele<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>tuleb teadlikumalt toime muutustega t\u00f6\u00f6keskkonnas<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>kasutab praktilisi enesejuhtimise v\u00f5tteid motivatsiooni ja j\u00e4rjepidevuse hoidmiseks<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>kujundab toetavaid t\u00f6\u00f6harjumusi<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n\n\t\t<section  class=\"section\" data-index=\"1\" >\n\t\t\n\t\n\t\t<div class=\"info-cards info-cards--cols-3\">\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Tunnistus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">T\u00f5end koolitusel osalemise kohta<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Koolituse kestus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Loeng 8 ak t <\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Hind sisaldab<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Loeng, arutelud, situatsioonide anal\u00fc\u00fcsid, praktilised \u00fclesanded koos aruteluga<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\n<\/section>\n\n\t\t<section  class=\"course-trainer-list\" data-index=\"2\" >\n\t\t<\/section>\n\n\t\t<section  class=\"brand-divider\" data-index=\"3\" data-id=\"separator\" aria-hidden=\"true\">\n\t\t\t<span class=\"brand-divider-mark\">\n\t\t<?xml version=\"1.0\"?>\n<svg viewBox=\"0 0 374 370\" fill=\"currentColor\"><path d=\"M 0 370 L 0 296.145 C 57.711 296.145 81.821 264.291 77.347 180.181 L 77.3 179.271 L 77.3 0 L 156.88 0 L 156.88 177.468 C 163.055 299.075 109.099 370 0 370 Z\"><\/path><path d=\"M 373.126 370 L 286.308 370 L 182.874 186.727 L 287.567 0 L 374.253 0 L 269.624 186.608 L 373.126 370 Z\" opacity=\"0.45\"><\/path><\/svg>\n\t<\/span>\n<\/section>","protected":false},"featured_media":2672,"template":"","training_category":[6,7,8,9],"training_location":[],"class_list":["post-2109","training","type-training","status-publish","has-post-thumbnail","hentry","training_category-juhtimis-ja-ettevotlus-koolitused","training_category-enesearengu-ja-eneseabi-koolitused","training_category-motivatsiooni-ja-meeskonna-koolitused","training_category-muugi-klienditeeninduse-turunduse-koolitused"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Muutuste ps\u00fchholoogia m\u00fc\u00fcgis ja kliendit\u00f6\u00f6s - Juunika Koolitus<\/title>\n<meta name=\"description\" content=\"Kuidas juhtida kliendi vastupanu muutustele? 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