{"id":2036,"date":"2026-09-09T15:40:58","date_gmt":"2026-09-09T13:40:58","guid":{"rendered":"https:\/\/juunika.ee\/?post_type=training&#038;p=2036"},"modified":"2026-10-07T20:04:35","modified_gmt":"2026-10-07T18:04:35","slug":"tulemuslik-muuk-ja-kliendisuhtlus-praktiline-arenguprogramm-alustavale-muugi-ja-klienditeenindajale","status":"publish","type":"training","link":"https:\/\/juunika.ee\/en\/koolitus\/tulemuslik-muuk-ja-kliendisuhtlus-praktiline-arenguprogramm-alustavale-muugi-ja-klienditeenindajale\/","title":{"rendered":"Tulemuslik m\u00fc\u00fck ja kliendisuhtlus \u2013 praktiline arenguprogramm m\u00fc\u00fcgi- ja klienditeenindajale"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/tulemuslik-muuk-kliendisuhtlus-arenguprogramm-1024x576.jpg\" alt=\"Naeratav p\u00f5llega klienditeenindaja vestleb leti \u00e4\u00e4res seisva kliendiga.\" class=\"wp-image-2672\" srcset=\"https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/tulemuslik-muuk-kliendisuhtlus-arenguprogramm-1024x576.jpg 1024w, https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/tulemuslik-muuk-kliendisuhtlus-arenguprogramm-300x169.jpg 300w, https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/tulemuslik-muuk-kliendisuhtlus-arenguprogramm-768x432.jpg 768w, https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/tulemuslik-muuk-kliendisuhtlus-arenguprogramm-1536x864.jpg 1536w, https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/tulemuslik-muuk-kliendisuhtlus-arenguprogramm-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Sihtgrupp<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 klienditeenindajad erinevates t\u00f6\u00f6valdkondades<br>\u2022 m\u00fc\u00fcgispetsialistid ja m\u00fc\u00fcgit\u00f6\u00f6st huvitatud inimesed<br>\u2022 teenindus- ja m\u00fc\u00fcgit\u00f6\u00f6le suunduvad t\u00f6\u00f6otsijad<br>\u2022 inimesed, kelle t\u00f6\u00f6 eeldab suhtlemist klientidega, vajaduste v\u00e4ljaselgitamist ja v\u00e4\u00e4rtusp\u00f5hist m\u00fc\u00fcki<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eesm\u00e4rk<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Arendada osalejate praktilisi teadmisi ja oskusi tulemusliku kliendisuhtluse, m\u00fc\u00fcgips\u00fchholoogia, k\u00fcsimuste kasutamise, v\u00e4\u00e4rtusp\u00f5hise m\u00fc\u00fcgi ning loomuliku lisam\u00fc\u00fcgi valdkonnas, et osalejad oskaksid luua usalduslikke kliendisuhteid, m\u00f5ista kliendi vajadusi ning juhtida m\u00fc\u00fcgivestlusi professionaalselt ja teadlikult.<br><br>Lisaks toetab koolitus osalejate enesekindlust, teadlikku suhtlemist ja valmisolekut tulla toime muutuvate t\u00f6\u00f6- ja kliendisituatsioonidega.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">K\u00e4sitletavad teemad<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">I moodul (1. koolitusp\u00e4ev) \u2013 M\u00fc\u00fcgi ja kliendisuhtluse alused (8 akad tundi, kontaktkoolitus)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Teemad<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u00fcgi ja klienditeeninduse roll ettev\u00f5ttes<\/li>\n\n\n\n<li>M\u00fc\u00fcgiprotsessi \u00fclesehitus<\/li>\n\n\n\n<li>Enda m\u00fc\u00fcgi- ja klienditeekonna kaardistamine ning kitsaskohtade m\u00e4rkamine<\/li>\n\n\n\n<li>Kliendikogemuse t\u00e4htsus<\/li>\n\n\n\n<li>M\u00fc\u00fcja roll ja professionaalne hoiak<\/li>\n\n\n\n<li>M\u00fc\u00fcgit\u00f6\u00f6ga seotud uskumused ja hoiakud<\/li>\n\n\n\n<li>Usalduse loomine kliendisuhtluses<\/li>\n\n\n\n<li>Suhtlemise p\u00f5hialused<\/li>\n\n\n\n<li>Aktiivne kuulamine ja empaatia<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d5piv\u00e4ljundid<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>m\u00f5istab m\u00fc\u00fcgiprotsessi p\u00f5hietappe<\/li>\n\n\n\n<li>loob kliendiga professionaalse kontakti<\/li>\n\n\n\n<li>kasutab aktiivset kuulamist kliendisuhtluses<\/li>\n\n\n\n<li>teadvustab oma hoiakute m\u00f5ju m\u00fc\u00fcgitulemustele<\/li>\n\n\n\n<li>anal\u00fc\u00fcsib enda m\u00fc\u00fcgi- v\u00f5i klienditeekonda ja m\u00e4rkab selle olulisemaid arengukohti<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Iseseisev t\u00f6\u00f6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Osaleja anal\u00fc\u00fcsib \u00fche kliendikogemuse enda kui kliendi vaatest ning kirjeldab tegureid, mis m\u00f5jutasid usaldust ja ostuotsust.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">II moodul (2. koolitusp\u00e4ev) \u2013 Kuidas klient m\u00f5tleb ja otsustab (8 akad tundi, kontaktkoolitus)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Teemad<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ostuotsuste ps\u00fchholoogia<\/li>\n\n\n\n<li>Kliendi vajadused ja motivatsioon<\/li>\n\n\n\n<li>M\u00fc\u00fcgilehter ja kliendi otsustusprotsess<\/li>\n\n\n\n<li>Kliendi k\u00e4itumismustrid<\/li>\n\n\n\n<li>Tajupositsioonid ja kliendi vaatenurga m\u00f5istmine<\/li>\n\n\n\n<li>Veenmise ps\u00fchholoogia<\/li>\n\n\n\n<li>V\u00e4\u00e4rtusp\u00f5hine m\u00fc\u00fck<\/li>\n\n\n\n<li>Kliendit\u00fc\u00fcpide m\u00f5istmine ja m\u00fc\u00fcgistiili kohandamine<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d5piv\u00e4ljundid<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>m\u00f5istab ostuotsuseid m\u00f5jutavaid tegureid<\/li>\n\n\n\n<li>anal\u00fc\u00fcsib kliendi vajadusi ja m\u00f5tteviisi<\/li>\n\n\n\n<li>kohandab oma suhtlusstiili vastavalt kliendile<\/li>\n\n\n\n<li>kasutab v\u00e4\u00e4rtusp\u00f5hist l\u00e4henemist m\u00fc\u00fcgis<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Iseseisev t\u00f6\u00f6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Osaleja j\u00e4lgib oma igap\u00e4evastes suhtlusolukordades erinevaid m\u00f5jutusviise ning kirjeldab, kuidas need m\u00f5jutasid tema otsuseid.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">III moodul (3. koolitusp\u00e4ev) \u2013 K\u00fcsimused, mis viivad edasi (8 akad tundi, online-koolitus)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Teemad<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>K\u00fcsimuste roll m\u00fc\u00fcgi- ja kliendivestluses<\/li>\n\n\n\n<li>Avatud ja suletud k\u00fcsimused<\/li>\n\n\n\n<li>Vajaduste v\u00e4ljaselgitamine k\u00fcsimuste abil<\/li>\n\n\n\n<li>Lahendusele suunatud k\u00fcsimused<\/li>\n\n\n\n<li>S.C.O.R.E. mudel<\/li>\n\n\n\n<li>K\u00fcsimuste kasutamine usalduse loomisel<\/li>\n\n\n\n<li>Vestluse juhtimine k\u00fcsimuste abil<\/li>\n\n\n\n<li>Aktiivne kuulamine, kuuldu peegeldamine ja j\u00e4rgmise k\u00fcsimuse kujundamine kliendi vastusest<\/li>\n\n\n\n<li>K\u00fcsimuste kohandamine erinevates m\u00fc\u00fcgisituatsioonides<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d5piv\u00e4ljundid<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>kasutab teadlikult erinevaid k\u00fcsimuste t\u00fc\u00fcpe<\/li>\n\n\n\n<li>juhib vestlust eesm\u00e4rgip\u00e4raselt<\/li>\n\n\n\n<li>selgitab v\u00e4lja kliendi tegelikud vajadused<\/li>\n\n\n\n<li>kasutab lahendusele suunatud k\u00fcsimusi koost\u00f6\u00f6 toetamiseks<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Iseseisev t\u00f6\u00f6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Osaleja koostab k\u00fcsimuste t\u00f6\u00f6riistakasti v\u00e4hemalt kolme erineva kliendisituatsiooni jaoks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">IV moodul (4. koolitusp\u00e4ev) \u2013 V\u00e4\u00e4rtusp\u00f5hine m\u00fc\u00fck ja loomulik lisam\u00fc\u00fck (8 akad tundi, online-koolitus)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Teemad<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lisam\u00fc\u00fcgi t\u00e4hendus ja roll<\/li>\n\n\n\n<li>Usaldus kui lisam\u00fc\u00fcgi alus<\/li>\n\n\n\n<li>Lisam\u00fc\u00fcki takistavad uskumused<\/li>\n\n\n\n<li>Vajaduste avamine kuulamise ja k\u00fcsimuste abil<\/li>\n\n\n\n<li>Lisav\u00e4\u00e4rtuse loomine kliendile<\/li>\n\n\n\n<li>Lisam\u00fc\u00fcgi ajastus<\/li>\n\n\n\n<li>V\u00e4\u00e4rtuspakkumise s\u00f5nastamine<\/li>\n\n\n\n<li>Loomulik \u00fcleminek lisam\u00fc\u00fcgini<\/li>\n\n\n\n<li>Sisemine motivatsioon m\u00fc\u00fcgit\u00f6\u00f6s<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d5piv\u00e4ljundid<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>m\u00e4rkab v\u00f5imalusi lisav\u00e4\u00e4rtuse pakkumiseks<\/li>\n\n\n\n<li>kasutab loomulikke lisam\u00fc\u00fcgi tehnikaid<\/li>\n\n\n\n<li>s\u00f5nastab kliendile arusaadavat v\u00e4\u00e4rtuspakkumist<\/li>\n\n\n\n<li>rakendab kuulamist ja k\u00fcsimusi vajaduste avamiseks<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Iseseisev t\u00f6\u00f6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Osaleja koostab praktilise lisam\u00fc\u00fcgi tegevusplaani oma t\u00f6\u00f6- v\u00f5i praktikaolukorra p\u00f5hjal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V moodul (5. koolitusp\u00e4ev) \u2013 Vastuv\u00e4idete k\u00e4sitlemine ja keerulised kliendisituatsioonid (8 akad tundi, kontaktkoolitus)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Teemad<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vastuv\u00e4idete olemus ja t\u00e4hendus<\/li>\n\n\n\n<li>Kliendi k\u00f5hkluste m\u00f5istmine<\/li>\n\n\n\n<li>Emotsioonide juhtimine keerulistes olukordades<\/li>\n\n\n\n<li>Konfliktide ennetamine ja lahendamine<\/li>\n\n\n\n<li>Professionaalne suhtlemine pingelistes olukordades<\/li>\n\n\n\n<li>Lahenduskeskne l\u00e4henemine<\/li>\n\n\n\n<li>Enesekindluse hoidmine m\u00fc\u00fcgit\u00f6\u00f6s<\/li>\n\n\n\n<li>Tagasiside andmine ja vastuv\u00f5tmine<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d5piv\u00e4ljundid<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>reageerib rahulikult keerulistes kliendisituatsioonides<\/li>\n\n\n\n<li>k\u00e4sitleb vastuv\u00e4iteid professionaalselt<\/li>\n\n\n\n<li>kasutab lahenduskeskset suhtlemist<\/li>\n\n\n\n<li>s\u00e4ilitab kliendikeskse hoiaku pingelistes olukordades<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Iseseisev t\u00f6\u00f6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Osaleja anal\u00fc\u00fcsib \u00fchte keerulist kliendisituatsiooni ning kirjeldab v\u00f5imalikke lahendusviise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">VI moodul (6. koolitusp\u00e4ev) \u2013 Muutuste ps\u00fchholoogia m\u00fc\u00fcgis ja kliendit\u00f6\u00f6s (8 akad tundi, online-koolitus)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Teemad<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Muutus kui ps\u00fchholoogiline protsess<\/li>\n\n\n\n<li>Satiri muutuse k\u00f5ver<\/li>\n\n\n\n<li>Vastupanu ja turvatunde roll<\/li>\n\n\n\n<li>Muutustega kohanemine kliendit\u00f6\u00f6s<\/li>\n\n\n\n<li>M\u00fc\u00fcgikeskkonna muutused<\/li>\n\n\n\n<li>Enesejuhtimine muutustes<\/li>\n\n\n\n<li>V\u00e4ikeste v\u00f5itude loomine<\/li>\n\n\n\n<li>Harjumuste kujundamine<\/li>\n\n\n\n<li>Motivatsiooni hoidmine<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d5piv\u00e4ljundid<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>m\u00f5istab muutuste m\u00f5ju inimese k\u00e4itumisele<\/li>\n\n\n\n<li>tuleb teadlikumalt toime muutustega t\u00f6\u00f6keskkonnas<\/li>\n\n\n\n<li>kasutab praktilisi enesejuhtimise v\u00f5tteid motivatsiooni ja j\u00e4rjepidevuse hoidmiseks<\/li>\n\n\n\n<li>kujundab toetavaid t\u00f6\u00f6harjumusi<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Iseseisev t\u00f6\u00f6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Osaleja koostab isikliku arenguplaani \u00fche t\u00f6\u00f6alase harjumuse v\u00f5i oskuse arendamiseks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">VII moodul (7. koolitusp\u00e4ev) \u2013 Praktika, simulatsioonid ja arenguplaan (8 akad tundi, kontaktkoolitus)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Teemad<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tervikliku m\u00fc\u00fcgivestluse l\u00e4biviimine algusest kokkuleppeni<\/li>\n\n\n\n<li>M\u00fc\u00fcgivestluste simulatsioonid<\/li>\n\n\n\n<li>Kliendisuhtluse praktilised harjutused<\/li>\n\n\n\n<li>Rollim\u00e4ngud erinevates kliendisituatsioonides<\/li>\n\n\n\n<li>V\u00e4\u00e4rtusp\u00f5hine m\u00fc\u00fcgivestlus<\/li>\n\n\n\n<li>Lisam\u00fc\u00fcgi harjutused<\/li>\n\n\n\n<li>Tagasiside ja refleksioon<\/li>\n\n\n\n<li>\u00d5pitu kinnistamine<\/li>\n\n\n\n<li>Isiklik arenguplaan<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d5piv\u00e4ljundid<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>viib l\u00e4bi teadliku ja eesm\u00e4rgip\u00e4rase m\u00fc\u00fcgivestluse<\/li>\n\n\n\n<li>kasutab praktiliselt koolitusel \u00f5pitud tehnikaid<\/li>\n\n\n\n<li>anal\u00fc\u00fcsib oma tugevusi ja arengukohti<\/li>\n\n\n\n<li>koostab tegevusplaani edasiseks arenguks<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Iseseisev t\u00f6\u00f6<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Osaleja reflekteerib oma arengut kogu koolitusprotsessi jooksul ning esitab isikliku tegevusplaani \u00f5pitu rakendamiseks.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><\/li>\n<\/ul>\n\n\n\t\t<section  class=\"section\" data-index=\"0\" >\n\t\t\n\t\t<div class=\"included-block\">\n\t\t\t\t\t<h2>Mida oskab koolituse l\u00e4binu?<\/h2>\n\t\t\t\t<div class=\"included-grid\">\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>m\u00f5istab kliendi ostuotsuse kujunemist ja seda m\u00f5jutavaid ps\u00fchholoogilisi tegureid<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>loob usaldusliku ja professionaalse kliendikontakti<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>kasutab teadlikult k\u00fcsimusi kliendi vajaduste avastamiseks ja vestluse juhtimiseks<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>rakendab aktiivset kuulamist ja empaatilist suhtlemist m\u00fc\u00fcgisituatsioonides<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>eristab v\u00e4\u00e4rtusp\u00f5hist ja tootep\u00f5hist m\u00fc\u00fcki ning oskab s\u00f5nastada kliendile v\u00e4\u00e4rtuspakkumist<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>kohandab suhtlus- ja m\u00fc\u00fcgistiili vastavalt kliendi k\u00e4itumisele ja vajadustele<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>kasutab praktilisi m\u00fc\u00fcgitehnikaid kliendi n\u00f5ustamisel ja lisam\u00fc\u00fcgi tegemisel<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>m\u00e4rkab loomulikke v\u00f5imalusi lisav\u00e4\u00e4rtuse pakkumiseks kliendisuhtluses<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>tuleb paremini toime vastupanu, k\u00f5hkluste ja muutustega m\u00fc\u00fcgi- ja kliendit\u00f6\u00f6s<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"included-item\">\n\t\t\t\t<span class=\"dot\"><svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><polyline points=\"2 6 5 9 10 3\"\/><\/svg><\/span>\n\t\t\t\t<div><p>anal\u00fc\u00fcsib oma t\u00f6\u00f6praktikat ning koostab isikliku tegevusplaani \u00f5pitu rakendamiseks<\/p>\n<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\n<\/section>\n\n\t\t<section  class=\"brand-divider\" data-index=\"1\" data-id=\"separator\" aria-hidden=\"true\">\n\t\t\t<span class=\"brand-divider-mark\">\n\t\t<?xml version=\"1.0\"?>\n<svg viewBox=\"0 0 374 370\" fill=\"currentColor\"><path d=\"M 0 370 L 0 296.145 C 57.711 296.145 81.821 264.291 77.347 180.181 L 77.3 179.271 L 77.3 0 L 156.88 0 L 156.88 177.468 C 163.055 299.075 109.099 370 0 370 Z\"><\/path><path d=\"M 373.126 370 L 286.308 370 L 182.874 186.727 L 287.567 0 L 374.253 0 L 269.624 186.608 L 373.126 370 Z\" opacity=\"0.45\"><\/path><\/svg>\n\t<\/span>\n<\/section>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\t\t<section  class=\"section\" data-index=\"2\" >\n\t\t\n\t\n\t\t<div class=\"info-cards info-cards--cols-3\">\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Tunnistus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">T\u00f5end koolitusel osalemise kohta<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Koolituse kestus<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Loeng 56 ak t (7 koolitusp\u00e4eva)<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"info-card\">\n\t\t\t\t\t\t<div class=\"label\">Hind sisaldab<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"val\">Loeng, arutelud, situatsioonide anal\u00fc\u00fcsid, praktilised \u00fclesanded koos aruteluga<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\n<\/section>\n\n\t\t<section  class=\"course-trainer-list\" data-index=\"3\" >\n\t\t\t<section class=\"course-trainers-section\">\n\t\t<div class=\"section-head\">\n\t\t\t<h2>Koolitaja<\/h2>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"course-trainer-grid\">\n\t\t\t\t\t\t<article class=\"course-trainer-card\">\n\t\t\t\t<div class=\"course-trainer-portrait\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/juunika.ee\/wp-content\/uploads\/2026\/09\/Raido_Roivas_2-scaled.jpg\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"course-trainer-body\">\n\t\t\t\t\t<div class=\"course-trainer-id\">\n\t\t\t\t\t\t<p class=\"name\">Raido R\u00f5ivas<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<a href=\"https:\/\/juunika.ee\/en\/koolitajad\/raido-roivas\/\" class=\"course-trainer-cta\">\n\t\t\t\t\tVaata\t\t\t\t\t<svg width=\"14\" height=\"14\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\">\n\t<polyline points=\"6 4 10 8 6 12\"\/>\n<\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t<\/section>\n<\/section>","protected":false},"featured_media":2672,"template":"","training_category":[6,7,8,9],"training_location":[],"class_list":["post-2036","training","type-training","status-publish","has-post-thumbnail","hentry","training_category-juhtimis-ja-ettevotlus-koolitused","training_category-enesearengu-ja-eneseabi-koolitused","training_category-motivatsiooni-ja-meeskonna-koolitused","training_category-muugi-klienditeeninduse-turunduse-koolitused"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tulemuslik m\u00fc\u00fck ja kliendisuhtlus \u2013 praktiline arenguprogramm m\u00fc\u00fcgi- ja klienditeenindajale - Juunika Koolitus<\/title>\n<meta name=\"description\" content=\"T\u00f5sta m\u00fc\u00fcgitulemusi ja paranda teeninduskvaliteeti! 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